Marine Heating Solution Ltd. Hourly Rates:
At Marine Heating Solutions Ltd. we charge all our work at half-hour rates (a one-hour minimum charge applies). This way clients are only ever billed for the exact works carried out, and not an inflated estimate. It is in our interest for all our boat heating engineers to complete work in a timely manner, without compromising on quality.
Unlike other boat heating and gas engineers, we don’t charge you in full for every hour we start. All our time is payable by the half-hour, making small repairs and annual servicing much more affordable. We are happy to offer custom arrangements and bulk discounts, for marinas, boatyards, caravan parks, etc. (Please note that there is a one-hour minimum charge for every call out. For call outs over 1-hour drive away, and for London areas, the minimum charge is 2 hours.)
Nationwide Call Out Charges
Our call-out charge is £55, for all call-outs within a 1 hour drive of our Bedfordshire location. If you are further away we would decide a call-out rate on an individual basis, depending on the size of the job.
We can offer group bookings. Book together with your neighbours and nearby boats and we will charge a combined call-out rate, splitting the cost between you. Please note that London rates may be different.
Free Estimates and Assessments
Estimates and assessments for boat heating and plumbing are free. Call out travel time is payable as outlined above. Alternatively, you can bring your boat to us on the river Thames.
For gas work, we are legally obligated to carry out safety checks of the entire installation, when working on any part of it. These are normally done in the form of an LPG Safety Certificate and charged at the normal hourly rate. We recommend doing this during the initial assessment. We can then see what is needed to bring the installation up to standard and add this to the estimate. Doing this after the job is completed is possible, but will lead to further call-outs and delays if we find something that doesn’t comply with the current standard.
Materials
Materials and appliances are supplied by us. The cost for this will be added to your invoice and is additional to labour rates. If you would like to have an appliance installed that we don’t sell then you’d need to supply this yourself. We would then not be able to deal with any warranty issues.
Payment Methods
All call-outs are payable on the day directly to our engineer. Services that take longer than 1 day, like fitting new heating systems, will require payment at the end of each day. We accept cash or card payments only.
| Rates per 1/2 hour | Monday to Friday | Weekends and Holidays |
| Diesel, Solid Fuel, Plumbing | £39.00 | £49.00 |
| LPG, Electrics | £42.50 | £57.50 |
| Blackwater | £57.50 | £57.50 |
Diesel and Solid Fuel Engineer, Plumber – Standard Hourly Rate – Monday to Friday: £78/h
Hourly rates charged for diesel, solid fuel and plumbing call-outs. Every half hour started is payable in full. A call-out fee applies, as listed above. This is the standard rate Monday to Friday. See our premium rate for other times.
LPG/Gas Engineer Standard Hourly Rate for Monday to Friday: £85/h
Hourly rates are charged for LPG/gas engineer call-outs. Every half hour started is payable in full. The call-out fee applies as listed above. This is the standard rate Monday to Friday. See our premium rate for other times.
Diesel and Solid Engineer, Plumber – Premium Hourly Rate – Weekends and Public Holidays: £98/h
Hourly rates are charged for diesel, solid fuel, and plumbing call-outs. Every half hour started is payable in full. The call-out fee applies as listed above. This is the premium rate for weekends and public holidays. See our standard rate for all other times.
LPG / Gas Engineer Premium – Weekends and Public Holidays. Blackwater at all Times: £115/h
Hourly rates are charged for LPG/gas engineer and blackwater plumbing call-outs. Every half hour started is payable in full. The call-out fee applies as listed above. This is the premium rate for weekends and public holidays. See our standard rate for other times.
Return of goods bought for installation:
We do not retail appliances or parts and as such we don’t hold stock. We order materials and appliances when you confirm that a job goes ahead. This means any ‘unwanted goods’ returns to our suppliers must be completed by us within two weeks of that date. The purchase date is the date that you accept our estimate, even though we may hold some of these items in storage for you until the day on which work commences. If we deliver any purchases before the fitting date, the purchase date remains the day you accept our estimate and the 2-week cooling off period starts on that date. We cannot accept returns for unwanted items more than 2 weeks after that date. This does not affect the manufacturers’ warranty for breakdowns and only applies to returns of unwanted items.
Warranty
Materials and appliances have their own warranties for breakdown or failure, which are specified by the manufacturer. These could be up to 3 years, during which faulty appliances will be repaired or replaced by the manufacturer free of charge. However, there will be terms and conditions attached to the manufacturer’s warranty. Please note that manufacturers usually only cover the repair or replacement of broken parts. Most manufacturers will not cover our labour and travel for removing and refitting the part. The cost of removal and refit of any parts that have been/are to be exchanged or repaired by the manufacturer needs to be covered by you. For exact warranty terms and warranty lengths for individual appliances, please see the manufacturer’s website or email us.